Privacy Policy

 

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 

To protect your privacy, the personal details provided by you to Jack Mitchell in relation to your purchase or site registration will not be used or given to any third party for any purpose other than to ensure the safe arrival of your purchased goods, or to provide you with updates regarding Jack Mitchell.

When you place an order, you will be asked for the following personal information:

  • your name

  • your contact details

  • your email address

  • your billing address and shipping address

  • your payment details.

The information you share and only the necessary information required is provided to those third parties who are involved in the processing of your order – for example the, financial institution that issued your credit card and the shipping carrier that delivers your order. We do not rent or barter any identifiable personal information to any third party. When you submit feedback or questions via email or contact us for further information about our goods or our website, we will request your name and email address. We use this information solely to respond to your inquiries. Additionally, when you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my Consent? 
When you provide us with personal information to complete a transaction, we ask you directly for your expressed consent as part of the checkout process on the website. Additionally, for marketing, we will ask you directly at the same point as above for your expressed consent where you have an opportunity to not subscribe. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@jackmitchell.com.au

 

Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Hosting Platform
Our store is hosted on Ecwid. They provide us with the online e-commerce platform that allows us to sell our products and services to you and Is always launched using a secure HTTPS connection. 

Ecwid is a Payment Card Industry Data Security Standard ("PCI DSS") validated Level 1 Service Provider. This is the highest international standard for secure data exchanges for online stores and payment systems.

All customer data that is used upon checkout in stored within Ecwid. Ecwid does store copies of data on Amazon Web Services which is regarded as the most reliable and secure hosting solution.

Ecwid does not actually handle your credit card information. In fact, they don’t collect, store, or process such data in any way. Rather, Ecwid supports a number of popular payment gateways that processes your payment information. In the case of Jack Mitchell, this is done with Stripe and Afterpay.

With Stripe as the payment processors, you will not re-directed to the payment providers webpage, instead, you will see a payment form on the Jack Mitchell store’s checkout page. When you enter your credit card information, your data is not transferred to the Ecwid server bur rather connects directly to the payment gateway via a highly secure channel and sends a request with the order information. This information is not transferred to Ecwid servers, does not pass through, and is not stored by Ecwid. Stripe performs all operations with this data and returns a callback confirming payment to Ecwid.

Payment with Stripe
If you choose a direct payment gateway to complete your purchase, then Stripe stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Stripe's Terms of Service.

Third party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Australia and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Updates to the Privacy Policy
As the Australian Federal Government introduces new privacy legislation, Jack Mitchell Interiors Privacy Policy will be reviewed and updated as appropriate. Any updates required will take immediate effect, replacing any previous statements.

Contact Information
Questions about the Privacy Policy should be sent to us at hello@jackmitchell.com.au.

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JACK MITCHELL STORE

Shop 2, Emporium

1000 Ann St,

Fortitude Valley,

QLD, 4006

(07) 3216 0015