SHIPPING INFORMATION

 

Click & Collect 
For Queensland customers, all of our items are available for pick up at our brick and mortar store located in Fortitude Valley. An option to collect from the store is available at checkout, and of course is free of charge. We will contact you via email or phone once your order is ready to be collected. If you have purchased an item and decided you would like to have it shipped rather than click and collect, please contact us on the below number or email and we provide a competitive shipping quote for you. 

Email: orders@jackmitchell.com.au
Phone: (07) 3216 0015

Same day Delivery (Local Brisbane CBD)
We pride ourselves in offering a same day delivery service for a $30 flat rate fee for all orders over $100 that are located within a 10km radius of our Fortitude Valley Brick and Mortar store. Our web store platform will pick up your eligibility based on the postcode you enter upon checkout. If you are available for Same Day Delivery, this will appear as a shipping method at checkout. Note that all orders made before 2pm Local Brisbane time will be delivered the same day. 

 

The web store platform does not pickup the local time and therefore you will be able to process your order after 2pm but to give our staff enough time to package and prepare all orders on the day, our manual control cut-off is 2pm, and as such, any orders placed after 2pm will be processed and delivered the following business day. 

Shipping Rates
Our aim at Jack Mitchell is provide you with a smooth online shopping experience, with the best value and reliable shipping and delivery. Australia Post, Star Track and our personal delivery driver (Local Brisbane CBD only) services are used to deliver goods Australia Wide. The shipping rates at checkout are calculated through these carriers at which we have negotiated discounted rates for these services. The shipping rates supplied at checkout are the exact rate supplied by our shipping partner, which will be calculated to your address from our store address at Shop 2, 1000 Ann St, Fortitude Valley, Qld, 4006. 

The rates are calculated by dimensions and weights of each product, and we have calculated a few types of packing for multiple smaller items. If you have a larger furniture order with multiple items, the shipping rate calculated at checkout will only give you a quote for shipping option at which a JM team member will be in contact within 48 hours of your order to provide the best shipping rate. Once you accept this shipping quote and pay for it, we will organise collection and delivery of your order. Note that these deliveries are done with the best provider and won't necessarily be Australia Post or Star Track. 

To avoid disappointment, please contact Jack Mitchell on 07 3216 0015 or via email at orders@jackmitchell.com.au prior to completing your purchase to gain a shipping price for your items. Shipping prices will be in real-time and Jack Mitchell will ensure you receive the best possible price and the best possible service (including delivery time and care for your product).

 

Unfortunately, we are unable to ship items outside of Australia at this current time however, if you do wish to have items shipped overseas, get in contact with us at orders@jackmitchell.com.au and one of our team members will be in touch to see what we can arrange. 

Delivery
Jack Mitchell uses Australia Post, Star Track and our personal delivery driver (Local Brisbane CBD only) services to deliver goods within Australia. Other shipping providers are used for larger orders as well. When estimating the arrival of your goods please consider the following:

  • Credit Card authorisation and address verification must be received prior to processing

  • There will be no dispatch of goods over weekends and public holidays

 

Please also allow up to two business days for your order to be processed. If you require your goods urgently please advise us in the comments section in your checkout process. You will receive a notification from us via email once your order has been shipped. We will at all times put every effort into sending out the goods as quickly as possible within a timely manner.

Wrapping & Packaging
All items purchased from Jack Mitchell are wrapped in appropriate packing materials to ensure the safe arrival of your purchase. If you require gift wrapping please ensure that you indicate this for each item prior to checkout. Simply use the radio button on each items product page to confirm whether you would like your item gift wrapped or not.

 

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JACK MITCHELL STORE

Shop 2, Emporium

1000 Ann St,

Fortitude Valley,

QLD, 4006

(07) 3216 0015